operations

IS Tools continuously improve and develop our cloud service. It is vital to have all our environments secure and up to date, and at the same time be able to offer new functionality and an improved user experience. Updates for third party software are issued more frequently why our environments need continuous maintenance. To the extent possible we perform the service outside our customers’ working hours, although some actions require downtime. We maintain a high service availability, but also make continuous improvements to reach even higher.

Maintenance Window

Our planned maintenance windows are scheduled as below. We use Central European Time (CET) observing daylight saving time (DST). These windows are only used when necessary.

Wednesday from 21:30 to 21:45
This window is for activities such as minor updates for the operating environments. The maintenance is announced on the login page on the same day at 16:00.

Sunday from 18:00 to 21:00
This window is for activities involving upgrades and major updates. The maintenance is announced on the login page from Tuesday the same week at 12:00.

Status

Incident – 2024-01-16T14:00:00+01:00
2024-01-14T13:55:00+01:00
Intermittent issues swe02.istools.com
2024-01-14T14:10:00+01:00
The environment is up and running with no remaining issues.

Incident – 2024-01-16T13:15:00+01:00

2024-01-14T13:15:00+01:00
          Intermittent issues swe01.istools.com
2024-01-14T13:55:00+01:00
          The environment is up and running with no remaining issues.

Maintenance 
2022-03-22T10:00:00+01:00
           Maintenance swe02.istools.com
Maintenance 
2022-03-21T08:45:00+01:00
           Maintenance swe02.istools.com
2022-03-22T08:00:00+01:00
           Maintenance rescheduled
Incident – 2023-06-14T16:50:00+02:00
2023-06-14T16:23:00+01:00
           Intermittent issues swe01.istools.com
2023-06-14T16:30:00+01:00
          The environment is up and running with no remaining issues.

Latest Blogs

Embracing Digital processes Without Programming
Full-scale development of fiber network is ongoing in Sweden.
— If you can manage an excel spread sheet you can manage Tools. If we need a new feature it is easy to add on,
Incident – 2024-01-16T14:00:00+01:00
2024-01-14T13:55:00+01:00
Intermittent issues swe02.istools.com
2024-01-14T14:10:00+01:00
The environment is up and running with no remaining issues.
Incident – 2024-01-16T13:15:00+01:00

2024-01-14T13:15:00+01:00
          Intermittent issues swe01.istools.com
2024-01-14T13:55:00+01:00
          The environment is up and running with no remaining issues.

Created
2024-01-16T14:00:00+01:00
Updated
2024-01-16T14:10:00+01:00
Intermittent performance issues affected swe02.istools.com from 13:55 to 14:10 CET. During the time period logged in users may have experienced connection issues and application warning messages. The environment is up and running with no remaining issues.

Created
Updated
Intermittent performance issues affected swe01.istools.com from 13:15 to 13:32 CET.
During the time period logged in users may have experienced connection issues and application warning messages. The environment is up and running with no remaining issues.
Created
Updated
Earlier announced maintenance window by our datacenter provider was moved to:
2022-03-21 from 17:00 to 18:00 UTC (16:00-17:00 CET).
During this period of time logged in users may experience difficulties retrieving and saving data, or loose connectivity to the service
Created
Updated
A maintenance window was announced by our datacenter provider: 2022-03-21 from 17:00 to 18:00 UTC (16:00-17:00 CET).
The maintenance window was rescheduled.
Created
Updated
Intermittent performance issues affected swe01.istools.com from 16:23 to 16:30 CEST.
During the time period logged in users may have experienced connection issues and application warning messages. The environment is up and running with no remaining issues.