IT from the field to the boardroom

The greatest challenge that many companies face today is to transform their field work into a digital way of working. How do we bring IT to the field? Or rather: how do we capture what’s happening in the field digitally in a smart way?

Fresh figures show that 77% of all companies use Excel or local solutions which are not scalable. This leads to lack of control, loss of efficiency, and affects customer satisfaction negatively. Can your steering group account for why 15 installations couldn’t be carried out last week, or explain what measures are planned to remedy the situation if the customer asks? Does your field services staff have updated information on the work already carried out available to them?

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